Client Profile — Aksara Karir

TL;DR

Aksara Karir is an Indonesian online-learning startup focused on mining and geology training. Lumen Dev built and ships their LMS as a one-time engagement; relationship is informal and sole channel is WhatsApp.

Business

• Industry: online education, niche mining and geology.
• Format: live Zoom courses, optional recordings, certificate of completion per course.
• Stage: early-stage, revenue inconsistent, no legal entity (PT/CV) yet — meaning no merchant account, no payment gateway integration possible currently.
• Audience: junior students and early-career professionals in mining/geology in Indonesia.

Engagement with Lumen Dev

• Type: one-time project (not a retainer).
• Sign-off / veto: none formally. No SLA. No documented support expectation.
• Communication: WhatsApp only. No tickets, no email threads, no shared workspace.
• Owner on Lumen side: mg (sole). Co-dev (friend) as backup capacity, not yet onboarded operationally.
• Owner on Aksara side: small admin team using one shared account on the LMS.

Constraints driven by client

• No payment gateway → manual bank transfer + admin proof verification.
• No formal QA / acceptance process → "client says it works" is the bar.
• Limited budget for ongoing fees → infrastructure pass-through pricing must be transparent.
• WhatsApp-first communication shapes all notifications (and is itself a fragile dependency, see WAHA).

Future opportunities

• Subscription / maintenance retainer — see Commercial.
• B2B corporate dashboard — already drafted in PRD post-MVP roadmap, hidden stub at src/app/enterprise/.
• Zoom-API attendance integration — eliminates manual admin completion marking.
• Pre/post test quizzes — competency gating before certificate (also in PRD post-MVP roadmap).